Commonly asked questions
By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
We check the company against the official Chinese business registry, confirm its licence, business scope and export record, and visit the factory before you pay a deposit. You get the documents and our recommendation in writing, so the decision is yours and not the supplier’s.
For you. You pay our fee and nobody else does. We take no commission from suppliers, we do not own any factories, and we put that in writing before the first order.
Flat-fee work is billed when the task is finished and approved. Sourcing and inspection fees are quoted upfront and added to your costed quote, so you see the full figure before you commit to anything.
Quantity, workmanship, function, packaging and labelling, photographed against your approved sample and your written specification. You receive the report before the balance payment leaves your account, which is the last point where a problem is cheap to fix.
Yes. We book air, sea or door-to-door freight, prepare the export documents and, where you want it, arrange delivery to your warehouse or Amazon FBA. Freight is quoted alongside the goods so you get one total, not five invoices.
No fixed minimum. Verification and inspection are single tasks that suit small first orders, and the percentage fee is capped per order so a large shipment does not become expensive to manage.
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